Disclaimer & Refund Policy

Last Updated: February 2026

⚠️ 30-Minute Inspection Rule

Strict Policy: We have a 30-minute return/refund window. You must check your items immediately upon delivery.

Important: You cannot contest missing or damaged items after the 30-minute period has passed. Accepting goods from our riders means you have verified the order is complete.

Note: Sea shells are placed at the bottom of plastic bags to protect the fish. Please inspect the box thoroughly.

How to Start a Request

To be eligible, your item must be in the same condition you received it (seafood items do not need to be physically returned). Contact us immediately:

Email: arvienmarcjoseph24@gmail.com

Items sent back without a formal request will not be accepted.

Exceptions / Non-Returnable

The following cannot be returned or refunded:

Beef and Coffee products.
Sale items or Gift Cards.
Items where the 30-minute window has expired.
Cancellations: A 0-5% bank processing fee applies to cancellations without valid reason.

Refund Restrictions

You CANNOT ask for a refund based on:

Gender preferences (It depends on the "Catch of the day").
Arrival as "Fresh" instead of "Live".
Personal taste preferences or size dislikes.
Mistakenly ordered products.

Catch of the Day Disclaimer

Gender & Size: Specific gender cannot be picked. Availability depends on the actual catch. Since we do not stock seafood, your total invoice may change slightly (+/-) based on actual weight (Pricing is per kilo).

Substitutions: If half-shell scallops are unavailable, we will ship full-shell scallops with extra weight (e.g., 1.2kg) at no extra charge.

⚠️ Sea Shell Safety

Must be consumed within the day of delivery.

Refrigeration: Store at 32°F (0°C) or lower in an airtight container.
Liability: Once delivered, proper handling is your responsibility. AMJ SEAFOODS is not liable for spoilage if guidelines are not followed.

NO CANCELLATION OF ORDERS ON THE DAY OF DELIVERY.